D&D Concierge Consulting successfully hosted the 15th annual Concierge and Guest Relations Conference at the creative art and cultural hub, Victoria Yards, Johannesburg.
This year’s theme, “Why only purple cows survive” inspired attendees to embrace innovation, creativity and differentiation within the hospitality industry. The conference once again brought together Concierges and Guest relations professionals from leading Johannesburg hotels, including attendees from the Johannesburg International Hotel school and Sun City Hotels, creating a collaborative platform for networking, learning and growth.
Dynamic motivational presentations were delivered by Larry Hodes and David Stellenberg, who inspired attendees to think differently about service excellence and personal impact. Laurice Taitz-Buntman from Johannesburg in your Pocket captivated the audience with an informative talk on the city’s hidden gems and diverse experiences, reinforcing Johannesburg’s role as a world class destination. Vongani R. Sambo from South African Tourism further enriched the day by presenting the latest tourism statistics for Gauteng, offering valuable insights into travel trends and visitor behaviour. An in-depth overview of Les Clefs d’Or was also given by Masood Sadulla – Chief Concierge at the Saxon Hotel, Villas and Spa.
A highlight of the conference was the participation of various exhibitors, including Winklmayr Leathercraft, Bryllianta Jewellers, Bastion Aviation, Harties Boat company, 44 Stanley, African Hills Safari Lodge, Quoin Rock Wines, IV Booster, Postnet Couriers as well as many others who showcased their offerings and shared how their products and services can enhance the in-hotel guest experiences by providing brief presentations demonstrating how partnerships with local businesses and service providers can add unique value to hotel concierge desks and guest relations departments.
Bringing together Concierges, Guest relations professionals and hospitality partners creates a powerful space for learning and connection said Deon Prinsloo – Director of D&D Concierge Consulting.
“Events like these are vital for empowering front line hospitality professionals who serve as the heartbeat of our tourism industry,” said Kagisho Ditira – Director of D&D Concierge Consulting.
The day concluded with a special 15th Anniversary Celebration of the South African Concierge Forum, marking 15 years of excellence and contribution to the hospitality industry. Guests enjoyed a sophisticated tasting experience featuring Quoin Rock Wines, SAB and Primal Gin, bringing the conference to a memorable close in true style.
“Celebrating 15 years alongside our industry peers was the perfect way to conclude a day of inspiration and connection,” said Deon Prinsloo as the goal remains to uplift, connect and inspire those who make the hospitality industry exceptional.”
For more info please contact www.ddconsultancy.co.za